You agree and informed that we will not be responsible for:
- The Merchant’s services or goods not being up to your expectations or leading to any loss, harm or damage to you.
- The availability or unavailability of certain items on the menu.
- The Merchant serving the incorrect orders.
- The services or goods provided by the Merchant including, but not limited, serving of food orders suiting your requirements and needs.
- The details of the menu and price list available on the Platform are based on the information provided by the Merchants and we shall not be responsible for any change or cancellation or unavailability.
- You understand that delivery periods quoted to you at the time of confirming the order is an approximate estimate. We will not be responsible for any delay in the delivery of your order.
- You order will be only delivered to the address designated by you at the time of placing the order. We reserve the right to cancel the order, in the event of any change to the place of delivery and you shall not be entitled to any refund for the same.
- You shall undertake to provide adequate directions, information and authorisations to accept delivery. In the event of any failure to accept delivery, failure to deliver within the estimated time due to your failure to provide appropriate instructions, then you shall not be entitled to any refund for the same. Our decision in relation to this shall be final.
- You understand that our liability ends once your order has been delivered to you.
- Each purchase on the Service shall contain necessary instructions to redeem the Services.
- We constantly strive to provide you with accurate information on the Platform. However, in the event of an error, we may, in our sole discretion, contact you with further instructions.
- If you use the Platform, you do the same at your own risk.
- You agree that the Services shall be provided by us only during the working hours of the relevant Merchants.
Cancelations and Refunds
- If you cancel your order after it has been confirmed, we shall have a right to charge you cancellation fee of a minimum INR 50 up to the order value, with a right to either not to refund the order value or recover from your order.
- We reserve the right to cancel your order in the following Cases:
- in the event of the designated address falls outside the delivery zone offered by us.
- failure to contact you by phone or email at the time of confirming the order booking.
- failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery.
- unavailability of all the items ordered by you at the time of booking the order.
- your order packaging has been tampered or damaged at the time of delivery.
- you cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.
- Our decision on refunds shall be at our sole discretion and shall be final and binding.
- All refund amounts shall be credited to your account within 3-4 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card.
- In case of payment at the time of delivery, you will not be required to pay for:
- Orders where the packaging has been tampered or damaged by us.
- Wrong order being delivered.
- Items missing from your order at the time of delivery.